jlll Privacy Policy — Your Information Stays Safe

0

Introduction

jlll ("we", "us", or "the platform") operates a secure and reliable online casino and betting platform for players in Bangladesh. We believe that protecting your personal information is an essential part of our service. This Privacy Policy ("Policy") explains what information we collect, how we use it, who we share it with, and how you can maintain control over your data.

By using any of jlll's services, you are considered to have accepted the terms of this Policy. We recommend that you read this Policy carefully. If you have any questions, please contact our support team.

This Policy applies only to the jlll platform. Third-party websites or services are governed by their own privacy policies, which are beyond our control.

1

What Information We Collect

jlll collects information from various sources. This information falls into two main categories: information you provide directly, and information collected automatically.

1.1 Information You Provide Directly

When creating an account and while using the platform, you may provide the following information:

Full name and date of birth (for age verification — only for those aged 21 or above)
Email address and mobile number
Password and account security information
Payment information (bKash, Nagad, Rocket, or bank account details)
Identity verification documents (national ID card or passport where required)
Information provided when contacting support

1.2 Automatically Collected Information

When you use jlll, certain information is collected automatically for technical purposes:

IP address and device type
Browser type and version
Access time and date
Browsing behaviour and gaming history on the platform
Information obtained from cookies and similar tracking technologies

2

How We Use Your Information

jlll uses your information only for legitimate and necessary purposes. We never collect or use your information unnecessarily.

2.1 Service Operations

Creating and managing accounts
Verifying login and identity
Processing deposits and withdrawals (৳500 minimum deposit; ৳800 minimum withdrawal)
Managing bonuses and promotions (such as the 100% welcome bonus)
Providing customer support

2.2 Security & Fraud Prevention

Detecting and preventing unauthorised account access
Monitoring suspicious transactions
Following anti-money laundering (AML) procedures
Analysing gaming behaviour to ensure responsible gaming

2.3 Platform Improvement

Analysing user experience to improve service quality
Introducing new features and games
Resolving technical issues

2.4 Communications

Sending important account-related notifications
Sending transaction confirmation messages
Sharing promotional information with your consent

3

Sharing & Disclosure of Information

jlll does not sell your personal information to third parties. However, limited sharing of information may be necessary in certain circumstances.

3.1 Service Provider Partners

To operate our platform, we rely on certain trusted technology service providers — such as payment processors, hosting providers, and cybersecurity specialists. These partners may only use your information in accordance with jlll's instructions and for no other purpose.

3.2 Legal Obligations

We may be required to disclose necessary information to the relevant authorities in order to comply with applicable law, court orders, or requests from regulatory bodies.

3.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, the new entity will be required to ensure protections consistent with this Privacy Policy.

We never sell or rent your information to advertisers or marketing companies.

4

Cookies & Tracking Technologies

jlll uses cookies to improve your experience on the platform. Cookies are small text files stored on your device.

4.1 Types of Cookies

Essential Cookies: Required for login sessions and security — without these, the platform cannot function properly.
Functional Cookies: Used to remember your preferences and settings.
Analytics Cookies: Used to monitor and improve platform performance.

4.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may prevent some platform features from working correctly.

5

Data Security Measures

jlll applies industry-standard technical and organisational measures to protect your information. The key pillars of our security framework are:

SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
Payment Data Protection: All payment transactions, including those via bKash, Nagad, and Rocket, are processed through secure gateways.
Access Controls: Only authorised personnel can access your data.
Regular Security Audits: Regular assessments are conducted to identify vulnerabilities in the platform.
Data Minimisation: We collect only the information that is necessary, nothing more.
Two-Factor Authentication: An additional layer of security is available to protect your account.

Despite our best efforts, complete security on the internet cannot be guaranteed. We therefore advise you to use a strong password and keep your login details confidential.

6

Data Retention Period

jlll does not retain your information indefinitely. The retention periods for different types of information are as follows:

Account Information: For the full duration your account is active, and after closure for the period required by applicable law.
Transaction Records: For the period required under financial regulatory rules.
Customer Support Communications: For a reasonable period for dispute resolution and quality improvement.
Technical Logs: For a limited period for security monitoring purposes.

Once the specified retention period ends, your information will be securely deleted or anonymised.

7

Your Rights

Every registered user at jlll has several important rights over their own information:

7.1 Right of Access

You may request a copy of the information we hold about you. We will respond to your request within a reasonable timeframe.

7.2 Right to Rectification

If the information we hold about you is incomplete or inaccurate, you may request that it be corrected. You can also update certain information directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, where there are legal obligations or legitimate interests, we may be required to retain some information.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted — for example, where there is a dispute about the accuracy of the data.

7.5 Right to Data Portability

In some cases, you may request your information in a structured, machine-readable format.

7.6 Right to Object

You may object to or opt out of receiving marketing messages at any time. This can be done through your account settings or by contacting support.

To exercise any of the above rights, please contact our support team. We will respond as promptly as possible after verifying your identity.

8

Privacy of Minors

jlll is intended only for those aged 21 or above. We do not knowingly collect information from any minor. Age is verified at the time of registration, and in cases of doubt, verification may be carried out through identity documents.

If we find that we hold information about a minor, it will be deleted immediately and the associated account will be closed.

9

Third-Party Integrations

jlll uses services from various game providers to operate games on the platform, including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft. These providers may have their own privacy policies.

For payment services, providers such as bKash, Nagad, and Rocket process transactions. Necessary information may be shared during this process, but solely for the purpose of completing the transaction.

jlll is not responsible for the data practices of third parties. We recommend that you read the privacy policies of the relevant service providers.

10

Changes to This Policy

jlll may update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:

A notification sent to the email address registered on your account
An introductory message displayed after logging in to the platform
A change to the "Last Updated" date at the top of this page

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated Policy. We therefore recommend checking this page regularly.

11

Applicable Law & Jurisdiction

This Privacy Policy is governed by applicable law. Any dispute arising from the interpretation or application of this Policy will be resolved in the courts of the relevant jurisdiction. jlll always seeks to resolve disputes amicably; you are encouraged to contact support before taking any legal action.

jlll's Privacy Policy